FREQUENTLY ASKED QUESTIONS
We want to ensure you have all the details you need to make your event unforgettable with Magical Moments Photo Booth Experience. Below are answers to our most commonly asked questions.
General Questions
We recommend booking as early as possible to secure your date, especially for weekends and peak seasons. A minimum of 2-4 weeks in advance is ideal, but last-minute bookings may be accommodated based on availability.
To secure your booking, a non-refundable deposit of 25% of the total package price is required at the time of booking. The remaining balance must be paid 7 days before the event to ensure your date is fully reserved.
Yes, a 25% deposit is required to confirm your booking. This deposit is non-refundable."
- Cancellations made 30+ days before the event: Deposit is forfeited, but no additional fees apply.
- Cancellations made within 14 days of the event: Deposit is forfeited, and additional cancellation fees may apply.
- Cancellations made within 7 days of the event: No refunds will be issued.
However, we understand that things happen, and we will make every accommodation possible to reschedule your event for a later date, subject to availability. If rescheduling is not an option, we will work with you to find the best possible solution.
Yes, event changes (such as date, time, or package adjustments) must be requested at least 14 days in advance whenever possible and are subject to availability.
Packages & Pricing
- Digital Selfie Booth: Unlimited photos, boomerangs, and GIFs, custom overlay, premium backdrop, props, instant sharing, online gallery, and an attendant.
- 360 Booth: High-energy cinematic video, custom overlay, music overlay, special effects, instant sharing, online gallery, and an attendant.
- Combo Package: Both the Digital Selfie Booth and 360 Booth at a discounted rate with all included features.
- Audio Guest Book: A vintage-style guest book where guests can record messages, with customizable intro/outro messages, event décor, and digital delivery.
No! Our packages include everything you need—backdrop, props, custom overlays, and a booth attendant. The only additional fees apply for:
- Travel beyond 75 miles from Hayward, CA ($100 travel fee)
- Adding unlimited prints ($250 upgrade for 2x6 or 4x6 prints)
- Extending booth time ($100 per additional hour)
- Without Prints: Guests receive digital copies instantly via text, email, or AirDrop, and an online gallery is provided after the event.
- With Prints: For an Additional $250, guests can get unlimited 2x6 or 4x6 prints during the event.
The Audio Guest Book is available as a $250 add-on to any package.
Yes! When booking the Selfie Booth & 360 Booth together, you receive a discounted rate of $125 per booth per hour instead of the standard $150 per booth per hour.
Setup & Requirements
- Digital Selfie Booth: Requires at least 8x8 ft of space.
- 360 Booth: Requires at least 13x13 ft of space.
- Combo Package: Requires two separate 13x13 ft spaces.
No, Wi-Fi is not required as our booths are equipped with cellular data. However, having Wi-Fi may improve the speed of instant sharing.
- Setup: Approximately 1 hour
- Breakdown: Approximately 45 minutes
The only thing we need from you is adequate space, power access (standard outlet), and parking when available.
Yes, but a covered area is required to protect the equipment from weather conditions. If rain or strong winds are expected, we recommend an indoor setup.
Event Experience
Yes! Every package includes a professional booth attendant to assist guests and ensure a seamless experience.
Guests can send their photos or videos instantly via text, email, or AirDrop directly from the booth.
Yes! A private online gallery will be provided within 48 hours after the event, allowing guests to download their media.
You will receive your online gallery within 48 hours of your event.
Absolutely! Every package includes a custom overlay to match your event’s branding or theme.
Logistics & Policies
Yes, for events outside a 75-mile radius of Hayward, there is a $100 travel fee.
Yes you can extend your booth rental for $100 per additional hour per booth
Our attendant is trained to handle all technical issues on-site. If an issue arises that cannot be fixed immediately, we will extend your booth time or provide a partial refund if necessary.
Yes! While our packages include a premium backdrop and props, you are welcome to bring your own. Just let us know in advance so we can coordinate the setup.
Yes! We offer custom branding for overlays, backdrops, and digital content, making our booths perfect for corporate events, product launches, and brand activations.
Still Have Questions?
If you have any additional questions or need assistance with booking, feel free to contact us anytime! We’re happy to help you create a magical experience for your event.